RETURNS
If you are unsure of the colour of an item, please contact me for a mini swatch sample card.
We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.
So far as possible, Goods should be returned:
with both Goods and all packaging as far as possible in their original condition;
securely wrapped;
including our returns slip
at your risk and cost.
You must tell us by email message to olivia@oliviabellini.co.uk that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.
If we agree that the Goods are faulty, we will:
refund the cost of return carriage;
repair or replace the Goods as we choose.
If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
Bespoke items are non returnable / refundable.
TERMS OF SERVICE
If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
PRODUCTS
We make every effort to ensure the image of the products shown on our website are as accurate as possible. Due to the handmade nature of our products no two items will be identical. It is entirely normal for colour variations to occur in fabrics from batch to batch.
The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
We currently deliver in the U.K. only. However, please contact olivia@oliviabellini.co.uk and we may be able to make a special arrangement.
If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may: accept the alternatives we offer; cancel all or part of your order.
PRICE AND PAYMENT
The price payable for the Goods that you order is clearly set out on Our Website.
If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.
SECURITY OF YOUR CREDIT CARD
We take care to make Our Website safe for you to use.
Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.
CANCELLATION AND REFUNDS
We endeavour to despatch your orders within 1-3 working days of the order being made and payment being received. Within this time you may cancel your order by emailing olivia@oliviabellini.co.uk.
The option to cancel your order is not available if items have already been despatched.
If goods have already been despatched, please see “Goods Returned”.
You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
We will return your money subject to the following conditions:
we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with packaging intact.
you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
GOODS RETURNED
The following rules apply to return the faulty Goods:
We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.
So far as possible, Goods should be returned:
with both Goods and all packaging as far as possible in their original condition;
securely wrapped;
including our returns slip
at your risk and cost.
You must tell us by email message to olivia@oliviabellini.co.uk that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.
If we agree that the Goods are faulty, we will:
refund the cost of return carriage;
repair or replace the Goods as we choose.
If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
LIABILITY FOR SUBSEQUENT DEFECTS
No two items are the same. The fabric patterns on items will vary item to item. This is intended. There may be slight variances between batches - this is entirely normal.
Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 14 days of receipt of the Goods, we shall assume that you have accepted them.
The procedure to return the faulty Goods is as follows:
the Goods must be returned to us as soon as any defect is discovered but not later than three months from receipt by you.
please follow the returns procedure which we will send to you as soon as you notify us that you wish to return them.
We will return your money subject to the following conditions:
we receive the Goods with labels and packaging intact.
you comply with our returns procedure. We cannot return your money unless we know who sent them.
you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.
If any defect is found, then we shall:
repair or replace the Goods, or
refund the full cost you have paid including the cost of returning the Goods.
DELIVERY AND PICK UP
We aim to dispatch orders within 24 hours. We offer a flat rate standard delivery (2-3 days) at £5.00. If you require next working day delivery please get in touch.
You may collect for free from Godalming, Surrey. Please contact me if you wish to do so.
Large items will be available for collection only or we can arrange a courier, with the fee being your responsibilty.
DESCRIPTIONS AND PRODUCT INFORMATION
Every effort has been made to reflect product colours as accurately as possible. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.
All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
PRICES
All prices quoted on the Olivia Bellini website are accurate at the time of publication, and inclusive of UK sales tax at the current rate.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
WEBSITE CONTENT
We hold copyrights & possession of all content found on www.oliviabellini.co.uk. If you would like to use any images or information found on our site then please do contact us via email olivia@oliviabellini.co.uk. We would ask that when using content from our website, that in all instances we are referenced and or credited.
From time to this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.